For the customer
Make checkout simple.
- Clear amount
- Simple payment flow
- Useful confirmation
- Familiar payment options
Online payment processing
Make it easy for customers to pay online.
Build an online checkout that connects the customer experience with payment processing, your technology and the reporting you need after the sale.
Web checkoutCard-not-presentIntegrationsReporting
Both sides of checkout
Online payments have to work for the customer and the business.
For the business
Keep the operation connected.
- Reliable processing
- Connected systems
- Understandable costs
- Clean reporting and reconciliation
How it works
A payment starts before the customer clicks Pay.
Every step affects the experience. The goal is to make the customer side simple without losing visibility on the business side.
Customer
Cart
Checkout
Gateway
Processor
Approval
Settlement
Card-not-present payments
Online transactions have different economics.
An online payment is generally a card-not-present transaction because the physical card is not being read at a payment device. That difference can affect processing cost, risk and how the transaction is handled.
Before changing checkout
Four questions for online payments.
Where are customers paying?
Your website, payment link, app, invoice or another digital experience?
What needs to connect?
Website, shopping cart, accounting, CRM, inventory or other software?
What is happening today?
Understand volume, average ticket, processing costs, declines and current workflow.
What should customers see?
Payment options, disclosures, confirmation and receipts should be intentional.
After approval
The transaction is not finished when the customer sees “Approved.”
Settlement, refunds, reconciliation and reporting determine how easy the payment is to manage after checkout.
Settlement
Know when money reaches the business.
Refunds
Make the post-sale experience manageable.
Reconciliation
Connect transactions back to orders and records.
Reporting
See what happened without piecing together multiple systems.
Online + in-store
One business should not feel like two payment systems.
If you accept payments both online and in person, look at the full customer and reporting experience before choosing each channel independently.
Online payments review
Connect your online checkout to the rest of your business.
Tell us how you accept payments today, what is connected, and what you want to improve.