Where and when
Location, device or terminal, and when the issue started.
Merchant support
Get to the right
support team.
For an active payment or POS issue, use the support number provided with your merchant account or installation. That team has the account access needed to troubleshoot.
Help me find my contactHelp them help you
Have these details ready.
What happened
The error message, affected workflow, and impact on service. Do not include card numbers.
What changed
Recent equipment, network, menu, or software changes.
Your next step
Need help finding your contact?
Contact Kuhudu for help coordinating the next step. This site is not a live incident-reporting channel.